All our people have in common that they have ‘done something’. We’ve ‘been there’ and have the experience to discern fads from facts. We want to help you discover truths for yourself and don’t believe in simply trying to provide you with ‘the answer’. We also work closely with a select group of trusted partners who all have something important to add.
Alasdair is an experienced practioner with nearly 20 years’ experience in efficiency, change and improvement work. In that time he has worked extensively across the public and private sectors, internationally as well as in the UK. As a senior manager within an Excellent local authority, he established the highly regarded Business Transformation team, which is the review capability of the Mid Kent Improvement Partnership (comprising four local authorities). In this role he developed business cases for efficiency and shared services, now delivering substantial savings and proven results.
Alasdair leads on our analytics, simulation and engagement work. Alasdair is an Associate Lecturer delivering business case development with Canterbury Christchurch University on the post graduate programme in shared services. He is also one of only a handful of people qualified to teach the HM Treasury Better Business Case method in partnership with CIPFA.
Chas specialises in the teaching and practice of leadership to improve organisations and places. He has a
background as a highly qualified and experienced public sector board level executive within local government where he worked at senior levels as a Director and Deputy Chief Executive.
As a strategic analyst Chas has experience of leading transformational service reviews, and developing strategic business cases for shared services. Chas leads change by building confidence and co-operation through and across organisations and communities, and between businesses and the public sector.
Practicing what he preaches, he is an enthusiastic exponent of collaborative leadership. He has led multi-million pound regeneration schemes, set up town centre management companies, and been instrumental in the development of business improvement districts.
With experience in the charitable and health sectors, Chas is also an Associate Lecturer with the Open University delivering the Postgraduate Certificate in Healthcare Leadership, the Mary Seacole Programme, (part of the NHS Leadership Academy leadership development programme), and the BYFL123 Management Practice module.
Dr. Dave Crane has experience in finance, telecomms, and manufacturing sectors. He holds a PhD in system dynamics modelling from Edinburgh University and has delivered simulation modelling for clients in the UK, EU, Australia, and China. He has over 20 years experience of computer programming in a range of languages and systems. He has written and run software development training courses and authored four books on web programming, including an amazon #1 bestseller.
Maureen Atkins is a fully accredited, professional coach with over 20 years experience working with individuals and companies in reaching their goals and achieving true excellence. She is a
recognised Licentiate Fellow of the Institute of Training and Occupational Learning.
Maureen has a real passion to see people develop and achieve and has worked within many business sectors. By bringing practical ideas, techniques that work, whilst promoting highly interactive learning and personal development, Maureen has provided a successful combination that has been welcomed by many organisations.
As an experienced facilitator Maureen has been able to help many organisations move forward, both through corporate training and individual coaching work. Maureen now works strategically supporting Chief Executive Officers and their Directors, and often many of their strategic partners
Denise currently works for Maidstone Borough Council and provides specialist support for our work as part of our innovative partnership with the local authority. She has worked for the Mid Kent Improvement Partnership for the last 5 years. She has extensive experience of supporting the development and implementation of shared services and service improvement reviews. She focuses on analysing financial data, modelling and costing structures and preparing options appraisals and business cases.
Before joining the team Denise worked in finance services at Transport for London and borough councils for 35 years, 6 of those spent as a Senior Accountant in a borough council where she significantly improved the client service. She is PRINCE2 practitioner qualified, is skilled in Lean Sigma techniques, including process mapping and activity based costing, and has sound experience of undertaking consultation with staff and service users.
Paul also currently works for Maidstone Borough Council and provides specialist support for our work as part of our innovative partnership with the local authority. He has both private and public sector experience and works on corporate improvement as a Business Analyst.
Paul has worked in borough council contact centres as a supervisor and Business Analyst where he managed and implemented improvements to the CRM system. He was also responsible for all customer service reporting and worked with several Councils across Kent on various joint projects.
Paul is an expert in channel shift and has project managed a number of initiatives, including re-design of the website to make it more customer focussed and easier to navigate and understand, maximising the use of an automated payments telephone line and procuring and using an online forms package to make the website more transactional. Due to his work, numbers of telephone calls and face to face visits have reduced and website visits have increased to 76% of total contacts, plus many more processes and payments are being carried out online.
Paul is an experienced PRINCE2 practitioner qualified project manager with good interpersonal skills. He is also skilled in process mapping, time monitoring and undertaking consultation.